That would make me feel good about returning. I will add that everyone I spoke to was warm and personable. The manager has to be interrupted every time someone wants their food discount? The store discount doesn't start until 11am? The answer is simple: have all the bonuses be added to the card when you swipe at the kiosk. But it was 10am and the discount doesn't kick in until 11am. I go over to the shop to get my wife a shirt. By the way when I went back for my coffee, there was another Classic Rocker trying to use his paper food voucher like I did. And why she couldn't authorize it herself. I asked why the credit couldn't just be added to the card like the free play. Check out our event calendar for the latest schedule and updates on entertainment at Hard Rock Hotel & Casino Sacramento. I walk over and the desk person said she had to take the voucher to her manager in the back for the food discount to be added to my card. I go to get coffee and was told that I had to take the voucher back to the service desk (across the casino) and it will be redeemed on my card. It may not be a lot but some free play and free coffee are nice. I logged in at the kiosk and 5$ was added to my card plus I got a food voucher for 5$ and a 25% discount voucher for the store. The benefits work but the process is a mess. I went there on the 4th for the Classic Rocker special, every Tuesday from 8-4 for those of us over 55.
Clean, great sound system, friendly employees.
